Research on the Model of Enterprise’s Customer Knowledge Chain Management and Innovating

摘要：

Customer knowledge chain reflects the relation between customer knowledge and enterprises competitive competence. The enterprises knowledge management constraints have become the bottleneck of enterprises Knowledge Innovating in China. Customer knowledge chain includes customer knowledge acquiring, mining, sharing, transferring, innovating etc. This paper is intended to analyze the customer knowledge sharing, transferring and innovating model to illustrate CKM (customer knowledge management) process in order to promote enterprises innovation in China.

关键词： enterprise’s competitive competence knowledge management tacit knowledge

作者: LI Xin’an

作者单位: Henan University of Finance and Economics, Zhengzhou, P.R.China, 450002

会议类型: 国际会议

会议名称: 2009 International Conference on Growth of Firm and Management Innovation(2009企业成长与管理创新国际学术会议)

会议地点: 北京

会议语种:英文

页码: 31-35

在线出版日期: 2009-09-01（万方平台首次上网日期，不代表论文的发表时间）