The Research of Service Enterprise Productivity and Its Influencing Factors

摘要：

The concept of service enterprise productivity include efficiency,effectiveness and the resources which are input by corporation and customer.Knowing from the traditional conception,but it followed input-output model.The definition of service enterprise productivity is the precondition of analyzing its influencing factor.The research hold that we must understand service productivity concept by using dual view of enterprise-customer,then analyze the input and output elements and pay attention to the elements balance.As for the basic inscape,the input and output,as the basic dimensionality of service productivity concept,are mainly constituted by efficiency,effect,input of company,input of customer,etc.and every element is also constituted by more specific elements.

关键词： Service Enterprise Service Productivity Influencing Factor

作者: LI Ji

作者单位: Business School,Nankai University,P.R.China,300071

会议类型: 国际会议

会议名称: 2008 Summit Internayional Marketing Management Conference(2008国际营销管理首脑会议)

会议地点: 天津

会议语种:英文

页码: 199-203

在线出版日期: 2008-05-01（万方平台首次上网日期，不代表论文的发表时间）