The Study of Tourist Satisfaction Based on Queuing Theory

摘要：

Tourists satisfaction is researched according to the queuing theory in this article.Taking the M/M/s model as an example,the paper introduces firstly some main quantitative indexes to be used appraising the tourist satisfaction.Then it gives some reasons on tourists queuing and evaluates the tourist satisfaction in light of those targets.Also it analyzes the influence on the tourist satisfaction by those different indexes.Finally some specific measures to improve tourist satisfaction degree are given in the paper.

关键词： Queuing Theory Tourist satisfaction degree Appraisal

作者: JIANG Jian CHENG Chunmei

作者单位: Liaoning University of Technology

会议类型: 国际会议

会议名称: 2008 Summit Internayional Marketing Management Conference(2008国际营销管理首脑会议)

会议地点: 天津

会议语种:英文

页码: 139-143

在线出版日期: 2008-05-01（万方平台首次上网日期，不代表论文的发表时间）