Managing User Needs During the EHR Implementation in Buenos Aires City:The HelpDesk Role

摘要：

　　Enablement,guidance,and proactive preparation for a new IT system implementation has proven to be a smart way to prepare people to embrace change.These activities are closely related to change management approaches which seek to help people understand and adopt specific behaviors.That being said,investing in such activities becomes the cornerstone of the success of the project.Leading IT companies around the world include in their strategy for new services and offering deployments,a proactive HelpDesk service.This not only helps build long lasting/trusted relationships between end users and IT sectors but also helps reduce cost and maximizes the Return of Investment.A streamlined process and easy to use/fluent communication channel between parties are powerful risk management/Quality Assurance and Continuous Improvement tools.In this paper,we address the example of a HelpDesk support team implementation of a city-scaled Electronic Health Records implementation.

关键词： Health Information Systems Workflow Argentina

作者: L.Alassia C.Palermo F.Recondo M.Giussi A.Stieben A.Baum F.Gonzalez Bernaldo de Quiros

作者单位: Dirección de Informática Clínica,Estadística y Epidemiológica,Health Ministry,Buenos Aires City Health Cabinet Adviser,Health Ministry,Buenos Aires City

会议类型: 国际会议

会议名称: 第十六届世界医药健康信息学大会((MEDINFO2017)、第二届世界医药健康信息学华语论坛(WCHIS 2017)、第15届全国医药信息学大会(CMIA 2017)

会议地点: 苏州

会议语种:英文

页码: 835-837

在线出版日期: 2017-08-21（万方平台首次上网日期，不代表论文的发表时间）