Research on Cigarettes Customer Needs Importance Algorithm Based on KJ/RAHP/KANO

摘要：

　　To express the ambiguity and uncertainty of customer needs importance,an algorithm was proposed.It integrated KJ method,rough analytic Hierarchy Process and KANO model.It calculated the customer needs importance in rough set.A case study of cigarettes customer needs importance illustrated the feasibility and validity of the algorithm.

作者: Xiong-Jun NI Pei HE Wen-Xi XU Yue-Xiong GONG Qiang ZHU Wei-Zhong HUANG Juan-Li WANG

作者单位: China Tobacco Zhejiang Industrial Company Limited,Hangzhou,310024,China Zhejiang University of Water Resources and Electric Power,Hangzhou,310018,China

会议类型: 国际会议

会议名称: 2017第三届机械、电子和信息技术工程国际会议(ICMITE 2017)

会议地点: 成都

会议语种:英文

页码: 1-5

在线出版日期: 2017-12-16（万方平台首次上网日期，不代表论文的发表时间）