Research on the Continuous Usage of Mobile Government in China: From Intention Formation to Behavior Generation
As a continuation and development of E-government, the mobile government has many advantages over traditional E-government. The government is actively promoting the popularization of mobile government. But in practice, the continuous usage frequency of mobile government is low. It is not conducive to take the advantages of mobile government, and improve the quality and efficiency of government services. Therefore, this paper based on ECM-ISC, trust theory, and habit theory builds a theoretical model of mobile government influence factors: From intention formation to behavior generation. By the means of the empirical research, it proves that the impact of perceived usefulness on continuous usage intention is not significant. Perceived usefulness and expected validation have significantly positive effects on degree of satisfaction, while satisfaction significantly positively influences continuance usage intention; In addition, trust also has a significantly positive impact on continuous usage intention; Continuous usage intention and habit positively influence continuous usage behavior. At the same time, the habit weakens the influence of continuous usage intention on continuous usage behavior.
Mobile government Continuous usage intention Continuous usage behavior
TU Wen-qin TANG Zhi-wei
School of Political Science and Public Administration, University of Electronic Science and Technology of China, Chengdu, P.R.China, 611731
国际会议
加纳
英文
671-677
2017-11-01（万方平台首次上网日期，不代表论文的发表时间）