SPACE DEMAND OF HIGH-SPEED RAILWAY TICKET HALL BASED ON INTERNET TICKET BOOKING
As internet railway ticket booking is becoming increasingly popular,the demand for physical ticketing booking has been reduced sharply,which leads to reduced number of ticket offices.In the background of internet ticket booking,tickets fetching has become a dominant operation in high-speed railway ticket hall,while physical ticketing,self-service ticketing and refunding service are auxiliary operations.Considering the service functions as multiple M/M/1 service systems,the ticket hall space can be calculated based on the queuing theory according to the number of service counters and peak hours passenger flow.In this paper,a case study with a 10,000-peak-hour-flow shows that the maximum space of ticket hall after adopting internet booking system is 70.2%of the current one and minimum is the 48.4%of current one.Therefore,this research is of significance on space utilization improvement of high speed railway ticket hall.
High Speed Railway Ticket Hall Internet Ticket Booking Queuing Theory
ZHANG Hongliang YANG Jing
School of Traffic and Transportation,Beijing Jiaotong University,Beijing 100044,China School of Civil and Transportation Engineering,Beijing University of Civil Engineering and Architect
国际会议
2016 International Symposium on Civil and Environmental Engineering(2016年土木与环境工程国际研讨会)
武汉
英文
1-5
2016-12-20（万方平台首次上网日期，不代表论文的发表时间）