Analysis and Evaluation on Logistics Service Quality for Online Network Ecommerce
Online network shopping is a popular logistical service with the development of internet.Accordingly we are in the era of big data,online shopping has gradually become the mainstream of modern life.In recent years,with the Internet + is proposed,China has attached great importance to the development of e-commerce.But the development speed of logistics service quality of online shopping has been difficult to keep up.This paper which starts from the popularity of the speed security,logistics and logistics service attitude four directions,research the effects of logistics service quality about online shopping.And it is based on the view of system engineering,use AHP and fuzzy evaluation method to establish evaluation index system evaluation.Finally the paper puts forward some constructive suggestions for the logistics and expresses industry and gives thoughts to the logistics and express industry.
logistics service quality the AHP fuzzy evaluation method
Bosi Kou
Shenyang University of Technology Shenyang, China
国际会议
秦皇岛
英文
1012-1015
2015-09-18（万方平台首次上网日期，不代表论文的发表时间）