Analysis of Knowledge Work Productivity Measurement Based on Position Knowledge Intensity
Productivity is an eternal topic of mankinds economic activities.Along with the science technique increases continuously in the economic activities, the knowledge becomes the key factor of the social economic development; knowledge workers are becoming the single largest group in the work force of every developed country.The challenge today is how to measure and increase knowledge workers productivity.However, there are no universally accepted methods to measure knowledge worker productivity.From the existing research, we can see, different researchers used different productivity dimensions.This paper analyzes the different work positions and their usage of productivity measurement dimensions in many literatures and we generalized the most commonly used 13 dimensions from such papers.We got the different dimensions usage frequency of every knowledge intensity level from 1 to 5.The author concludes that several dimensions including effectiveness,efficiency, profitability, innovation, and customer satisfaction may need to be given more attention when considering productivity evaluation.It is also important to identify knowledge work intensity, and select dimensions that are most appropriate for each workers knowledge intensity level.Results provide insights for enterprises to identify useful dimensions for evaluating the knowledge workforce.Specifically, for high knowledge intensity work, effectiveness is a valuable metric, but for lower intensities, efficiency may be more practical.
Productivity measurement Knowledge work Knowledge intensity
DAN Yang
Politics and Public Administration School,East China University of Political Science and Law,P.R.China,201620
国际会议
山东 日照
英文
209-217
2015-08-17（万方平台首次上网日期，不代表论文的发表时间）