Public Sectors Human Resource Management Strategies from the Visual Angle of the Emotional Labor Theory

摘要：

　　As manufacturing-based economy has been transformed into service-based economy in the economic field and control-based administration modes changed into service-based governance concepts in the political field, public sectors attach more importance to service quality and customers degree of satisfaction instead of efficiency.Emotional expression and self-management have increasingly become an integral part of public servants work.Emotional labor management also becomes a new content in public sectors HR management.From the visual angle of the emotional labor theory, public sectors should employ employees whose personal characteristics highly match job requirements so as to effectively prevent or reduce employees possibility of emotional disorder, job burnout, or even quit.During routine work, public sectors should improve employees emotional labor skills and strengthen employees ability to manage their emotions by means of systematic development and training.Meanwhile, they should set up an emotional labor-related assessment & incentive mechanism to enhance employees sense of psychological happiness and self-efficacy.

关键词： Emotional labor Public sectors Human resource Strategy

作者: LIU Ye XIONG Hui

作者单位: College of Marxism,Yunnan University of Finance and Economics,Kunming,P.R.China,650221 School of Public Finance and Economics,Yunnan University of Finance and Economics,Kunming,P.R.China,

会议类型: 国际会议

会议名称: 2015 International Conference on Public Administration (11 th)2015(第十一届)公共管理国际会议

会议地点: 印度尼西亚

会议语种:英文

页码: 647-651

在线出版日期: 2015-12-09（万方平台首次上网日期，不代表论文的发表时间）