ARRIVALS FORECASTING AND AGENT SCHEDULING IN URBAN PREHOSPITAL EMERGENCY CALL CENTER

摘要：

　　Arrivals forecasting and agent scheduling in emergency call center become more and more important in emergency medical system.However, existing methods rarely concentrate on long-run call arrivals forecasting and little involves prehospital emergency medical call center, whose special features are ignored.This paper proposes a novel method for forecasting urban prehospital emergency medical call arrivals and then schedule agents based on traditional queueing model.A real data case is conducted to evaluate the performance of the new procedure.It concludes that the procedure of arrivals forecasting and agent scheduling in urban prehospital emergency call center perform well.

关键词： Prehospital emergency call center Arrivals forecasting Agent Scheduling

作者: Cheng Wang Yuan Wei Huiwen Wang

作者单位: School of Economics and Management, Beihang University, Beijing 100191, China;Research Center of Complex Data Analysis, Beihang University, Beijing 100191, China

会议类型: 国际会议

会议名称: The 12th International Conference on Industrial Management(第十二届工业管理国际会议)

会议地点: 成都

会议语种:英文

页码: 121-126

在线出版日期: 2014-09-03（万方平台首次上网日期，不代表论文的发表时间）