Social Capital, Knowledge Management and Service Innovation Performance-Evidence from South China

摘要：

　　Few academic studies have investigated how social capital can improve service innovation performance through knowledge management.This paper proposes a conceptual framework of the interrelationships among social capital, knowledge management and service innovation performance.Empirical support for our argument was derived from data of 227 valid samples from South China, and the results suggest that: (1) Social capital has a significant positive impact on service innovation performance;(2) Social capital has a significant positive impact on knowledge management;(3) Knowledge management has a significant positive impact on service innovation performance;and (4) Knowledge management is proved as an important mediator in this model.

关键词： service economy service innovation social capital knowledge management service innovation performance

作者: Jian Zhaoquan Liu Yi

作者单位: School of Business Administration, South China University of Technology, Guangzhou, P.R.China, 510640

会议类型: 国际会议

会议名称: 2013 International Conference on Strategic Management(2013年战略管理国际会议)

会议地点: 成都

会议语种:英文

页码: 328-334

在线出版日期: 2013-12-15（万方平台首次上网日期，不代表论文的发表时间）