Maintaining High Reliability Service in the Transformation to a Service Dominant Product Service System
The Product Service System (PSS) is a new business concept that aims to integrate all phases of the life cycle of a complex engineering product from acquisition to sustainment.However,the PSS design has imposed significant risks to the manufacturer not only in the manufacture of the product itself,but also in the provision of support services over long periods of time at a pre-determined price.It is imperative that servitization transformations are linked to people’s expectations and the acknowledgement that no two service experiences or pathways to service are the same.Research of High Reliability Organisations (HROs) has shown that HROs have the required characteristics that can be merged to PSS to overcome these issues.This paper explores correlations between HRO causal factors and PSS requisite capabilities along with service business model to define a new high reliability service dominant product service system.
High Reliability Transformation Sustainment
Marcus ZEUSCHNER John P.T.MO
BAE Systems Australia, Australia RMIT University, Australia
国际会议
The 21st ISPE International Conference on Concurrent Engineering (2014国际并行工程学术会议)
北京
英文
746-755
2014-09-08（万方平台首次上网日期，不代表论文的发表时间）