Norms of Conspiracy Between Service Provider and Industrial Customer:A Study on the Role of Registrar in ISO 9001 Certification

摘要：

　　When a service provider serves an industrial customer(i.e.,a company),its performance not only affect the customer,but also various stakeholders of the customers.The relationships among the three parties constitute a principal-agent-stakeholder triangle.Since the service provider is paid by its customer,it is possible that norms of conspiracy may exist between the two parties,which could hurt the interest of other stakeholders.We study such norms in ISO 9001 certification process,in which the auditee is the principal,the registrar firm is the agent,and the auditees customers are the stakeholders.We identify factors affecting the norms of conspiracy.The effects of the norms of conspiracy on the exchange outcomes in the triangle are also discussed.

关键词： agency theory stakeholder theory ISO 9001

作者: SHAOHAN CAI

作者单位: Sprott School of Business,Carleton University,1125 Colonel By Drive,710 Dunton Tower,Ottawa,Ontario,K1S 5B6,Canada

会议类型: 国际会议

会议名称: 2014 International Conference on Management and Engineering(CME 2014)(2014管理与工程国际会议)

会议地点: 上海

会议语种:英文

页码: 1-9

在线出版日期: 2014-05-24（万方平台首次上网日期，不代表论文的发表时间）