Can Citizen Participation in Public Service Provision Process Ensure Enhancement of Public Satisfaction?--An Analysis of Samples from Several Residential Communities in Beijing,China

摘要：

　　As one of the key approaches to promote social management innovations, citizen participation in the community public service provision has become one of the major tendencies in recent innovations and development of Chinese community public service model.The existing literature has provided theoretical arguments in support of the positive influence of citizen participation on the enhancement of public satisfaction with public service.However the questions still remain whether citizen participation definitely enhances public satisfaction with community public service, and whether there exists any intermediate variables between citizen participation and public satisfaction.Samples gathered from a questionnaire survey of several residential communities in Beijing have been examined and it turns out that citizen participation does not necessarily enhances public satisfaction with community public service.

关键词： Citizen participation Public satisfaction Community public service Beijing samples

作者: LI Chun

作者单位: School of Management,Capital Normal University,Beijing,P.R.China,100089

会议类型: 国际会议

会议名称: 2013 International Conference on Public Administration (9th)(2013年第九届公共管理国际会议)

会议地点: 南非

会议语种:英文

页码: 505-517

在线出版日期: 2013-10-31（万方平台首次上网日期，不代表论文的发表时间）