An ITIL-Based IT Service Management Model for Distance Education

摘要：

　　In order to solve the problems in information technology (IT) services of distance education, this paper makes deep research on the IT services of School of Network Education and Information Technology Infrastructure Library (ITIL) standards, and proposes an IT service management (ITSM) model for distance education.Taking School of Network Education as an example, this study focuses on the three core processes, that is, requirements analysis and requirements change management organization structure design of distance education and application and infrastructure monitoring and management.The model provides a solution to IT services of distance education.

关键词： Distance Education ITIL IT Service Management Model

作者: Shuguang Liu Bo Dong Yan Sun

作者单位: School of Electronic and Information Eng. Xian Polytechnic University,Xian 710048,China

会议类型: 国际会议

会议名称: 2013 International Conference on Education Technology and Information Systems(ICETIS2013)2013教育技术与信息系统国际会议

会议地点: 三亚

会议语种:英文

页码: 564-567

在线出版日期: 2013-06-21（万方平台首次上网日期，不代表论文的发表时间）