Research and Practice of Application-level Maintenance Platform Based on ITIL
There are many studies about application-level maintenance at present,with different levels and depth and business logic.However,there are some common characteristics from two respects:incident management and problem management of ITIL.This paper designs an application-level maintenance platform (AMP) on ITIL,which is a set of practices for IT service management (ITSM).AMP separates common characteristics from non-common characteristics collected,and implements functions of common characteristics.Users only develop functions of non-common characteristics to get a maintenance system for specific application quickly.AMP has been applied in practice successfully.
application-levd maintenance ITIL incident management problem management common characteristics
Canquan Li Gang Wu
School of Software Shanghai Jiaotong University Shanghai, China
国际会议
太原
英文
672-674
2013-04-06（万方平台首次上网日期，不代表论文的发表时间）