Satisfaction Evaluation Model of Bus Rapid Transits Service

摘要：

　　In this paper,based on the customer satisfaction theoryl of social and experimental psychology,Satisfaction measuring model of bus rapid transits service was established by using the measure and economic method,and the pilot study for the reliability and validity of the model was implemented in Jinan city.The aim of establishing satisfaction measuring model is to provide references for the decision makers on improving service level of operated bus rapid transit.

关键词： Bus rapid transit Satisfaction Evaluation model

作者: Hong-yang Wu

作者单位: China Urban Sustainable Transportation Research Center,China Academy of Transportation Sciences,Beijing China,100029

会议类型: 国际会议

会议名称: 2012 2nd International conference on Machinery Electronics and Control Engineering (2012年第二届国际机械电子与控制工程会议(ICMECE 2012))

会议地点: 济南

会议语种:英文

页码: 1008-1011

在线出版日期: 2012-12-29（万方平台首次上网日期，不代表论文的发表时间）