Ranking User Expectations From Hospital Information Systems
Health institutions invest huge amounts in Information Systems (IS). Despite the huge budgets of investments, it is estimated that nearly 60-70% of Information Technology (IT) implementation projects fail in healthcare. Many issues are claimed to be a reason of failure. Expectation Failure is introduced as one of the failure reasons of IS, which can be defined as the gap between expectations of the end users from the system and actual performance of it. The expectations of users must be well understood and discreetly worked out to design and implement a successful, acceptable and useful IS. There is no study about the expectations from Hospital Information System (HIS) in the literature. The aim of this is investigating the end user expectations from HIS and their ranking. 17 potential end user expectations in four dimensions are examined and ranked according to the importance of expectations to the users.
Expectation Failure Hospital Information System Healthcare User Expectation
Güney GüRSEL Ne(s)e Zayim Osman SAKA
Department of Information Systems and Computer Support, Gülhane Military Medical Academy, Ankara, Tu Department of Biostatistics and Medical Informatics, Akdeniz University, Antalya, Turkey
国际会议
The 7th Asia Pacific Association for Medical Informatics Conference(第七届亚太医药信息学大会(APAMI2012))
北京
英文
1-11
2012-10-24（万方平台首次上网日期，不代表论文的发表时间）