How to Promote the Service Quality of the Public Sector by Award Mechanism? A study on the National Awards for Local Government in Australia
The quality of service in the public sector has been a popular issue over the past two decades.All over the world,many governments and international organizations have set up some awards to evaluate the service performance of the public sector and encourage public organizations to devote themselves to improving their service quality.In Australia,the annual National Awards were established in 1986 and are run by the Department of Regional Australia,Regional Development and Local Government.This paper takes the National Awards for Local Government as an example to analyze important characteristics of this award,such as award themes,selection criteria,evaluation process,etc.At the end of this paper,some important findings will be discussed and some directions will be proposed for further studies on this topic.
quality of service public sector award mechanism National Awards for Local Government in Australia
Yun-Hsiang TIEN
School of Political Science and Public Administration, Wuhan University, Wuhan, China
国际会议
北京
英文
29-32
2012-10-26（万方平台首次上网日期，不代表论文的发表时间）