Application of Fuzzy AHP based on Entropy Weight to Service Performance Evaluation for Automobile 4S Shops

摘要：

　　This paper presents an evaluation method of fuzzy AHP based on entropy weight for service performance of automobile 4S shops.This method integrates the essence of fuzzy mathematics,the concept of entropy weight,analytic hierarchy process (AHP) and other subjects.It builds judgment matrix with triangular fuzzy numbers,then processes fuzzy interval operation with the level cut set a and optimistic index i to yield the entropy weights,then analyzes and judges the service performance of automobile 4S shops through the values of entropy weights.The results show that this method is reasonable in theory and easily operated in practice.

作者: Zhonghui Xie

会议类型: 国际会议

会议名称: 第四届管理创新国际研讨会(IWPM2012) 暨第十二届全国科技评价学术研讨会

会议地点: 北京

会议语种:英文

页码: 1-1

在线出版日期: 2012-10-19（万方平台首次上网日期，不代表论文的发表时间）