Public Trust and Crisis Management of the Local Government:A Case Study of the Cheating Incident in Sanya,China

摘要：

　　Rapid economic growth often engenders social problems.In China,scandals are eroding government authority and trustworthiness is in doubt.What should local governments do to prevent and cope with public crisis events? How do they coordinate the relationship between civil society and the public interest?How can China maintain public trust in government?This article analyzes confusion and inconsistency in local government responses to crises with a focus on a restaurant overcharging and cheating incident in Sanya.Four major themes were identified through a preliminary research:authority of government,crisis management,human right and civil society,and reduction in trustworthiness of government.The article also proposes better ways to build up an effective,responsible and trustworthy governmental response to crisis.

关键词： Authority Crisis Management Local Government Trustworthiness

作者: QI Chao

作者单位: Sports Events Research Center,Shanghai University of Sport,P.R.China,200438;Institute for the Study of Societal Issues,UC Berkeley,CA,US,94720

会议类型: 国际会议

会议名称: ISCRAM ASIA 2012 Conference on Information Systems for Crisis Response and Management (危机响应与管理信息系统亚洲区国际会议(ISCRAM ASIA 2012))

会议地点: 北京

会议语种:英文

页码: 126-129

在线出版日期: 2012-10-17（万方平台首次上网日期，不代表论文的发表时间）