Modeling and Performance Analysis of Auto Product Warranty Service Process Based on Generalized Stochastic Petri Nets

摘要：

　　This paper proposes the GSPN method to model auto product warranty service process to analyze its performance.On that basis,the GSPN model is developed and converted to Markov Chain for the GSPN is isomorphic with Markov Chain.With Markov Chain and corresponding mathematics method we obtain the main performance indexes of the process.The bottlenecks of the process are identified to provide the basis for the design,plan and evaluation of the auto product warranty service process.

关键词： auto product warranty service process generalized stochastic Petri nets modeling Markov chain performance analysis

作者: Yukun Wang Lisi Cao Zixian Liu Dakui Jiang

作者单位: School of Management Tianjin University of China Tianjin, China

会议类型: 国际会议

会议名称: 2012 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering & The 3rd International Conference on Maintenance Engineering (2012质量,可靠性,风险,维修性及安全性工程国际会议(QR2MSE 2012 & ICME 2012))

会议地点: 成都

会议语种:英文

页码: 431-434

在线出版日期: 2012-06-15（万方平台首次上网日期，不代表论文的发表时间）