Method to Analyze The Influence Degree of Service Processes Based on Wavelet Neural Network

摘要：

　　In order to analyze the influence degree between after-sales service quality and usage quality of aviation equipment,a method based on wavelet neural network (WNN) is proposed that support the equipment supplier to determine the key workflow and factors.Supplier workflow index-equipment usage quality relation function was established,and the overall effectiveness was defined.MATLAB was used for approximation of the relation function,and effectiveness,timeliness and stability of workflow were regarded as the analysis indexes.An equipment supplier workflow was given as a specific application.

关键词： service quality workflow analysis maintenance support

作者: Qingbin Zhao Qing Li Jingqian Wen Yuan Wang

作者单位: School of Mechanical Engineering and Automation Beihang University Beijing, China

会议类型: 国际会议

会议名称: 2012 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering & The 3rd International Conference on Maintenance Engineering (2012质量,可靠性,风险,维修性及安全性工程国际会议(QR2MSE 2012 & ICME 2012))

会议地点: 成都

会议语种:英文

页码: 1248-1251

在线出版日期: 2012-06-15（万方平台首次上网日期，不代表论文的发表时间）