Customer Satisfaction Evaluation Method for Ship Building Enterprise

摘要：

　　This paper brought out the customer satisfaction evaluation model for the actual situation of shipbuilding enterprise.According to the shipbuilding enterprise technology needs for customer evaluation,it put forward the customer satisfaction evaluation method.

关键词： customer satisfaction evaluation

作者: Fei Li Xiaoliang Wang Hongwei Tian

作者单位: Technology Research & Economy Development Institute CSSC Beijing, China

会议类型: 国际会议

会议名称: 2012 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering & The 3rd International Conference on Maintenance Engineering (2012质量,可靠性,风险,维修性及安全性工程国际会议(QR2MSE 2012 & ICME 2012))

会议地点: 成都

会议语种:英文

页码: 1385-1389

在线出版日期: 2012-06-15（万方平台首次上网日期，不代表论文的发表时间）