A New Performance Management Framework for Public Administration in the 21st Century
The advent of 21st century has altered the landscape of the government structure and culture wherein the focus is on quicker delivery of the goods and services on the one hand and also become accountable and responsible for the omissions and commissions towards the people on the other. People expect more responsiveness and responsibility on the part of the government employees, which has been fuelled by the integration of technology in almost all the processes and practices of the government. This is coupled with the increasing restlessness among the people about the quality and timely delivery of services which in turn can be attributed to better service delivery by the corporate world. Such a comparison between the government and corporate has gradually led to integration of the best practices from the corporate world into the governmental agencies with a view to increasing their performance. In the light of such changes the paper focuses on the flaws of existing appraisal practices and stresses the need for a new performance management system.
Performance Management Public administration Results Outcomes
Dr. A. Sridhar Raj
Institute of Public Enterprise, OU Campus, Hyderabad 500007
国际会议
2012 International Conference on Public Administration(8th)(2012年公共管理国际会议 ICPA)
印度海德拉巴
英文
170-175
2012-10-25（万方平台首次上网日期，不代表论文的发表时间）