The Challenges of Last Mile Delivery of Services: Common Service Centres in the National E-governance Plan of India
The last mile handholding in the National eGovernance Plan (NeGP) in India is being attempted through public-private partnership business model called Common Service Centre (CSC) scheme. This brings an assortment of services to rural and deprived masses through e-government backbone and front-end delivery points for government, private and social sector services in an integrated manner. These are conceptualised as Change Agents-that would promote rural entrepreneurship, build rural capacities and livelihoods, and enable community participation and collective action for social change-through a structured bottom-up model with focus on the rural citizen. Scheme is being implemented in a PPP Framework with a focus on rural entrepreneurship and market mechanisms wherein CSCs are to be positioned as the retail extension hubs, with no capital subsidy but guaranteed revenue support.
National e-governance plan (NEGP) Common service centre (CSC) Service delivery Public private partnership
Sunil Dutt
Indian Journal of Public Administration Indian Institute of Public Administration, New Delhi, India
国际会议
2012 International Conference on Public Administration(8th)(2012年公共管理国际会议 ICPA)
印度海德拉巴
英文
507-516
2012-10-25（万方平台首次上网日期，不代表论文的发表时间）