The Business Process Reengineering in Reforming Administrative Examinations and Approval System of Local Government —The Case of Yuhang
Currently, the reform of administrative examination and approval system through Business Process Reengineering (BPR) approach has been a hot spot of innovative practices for local government. In this paper, we considered it as a research object and investigated Yuhang as the representative of administrative examination and approval BPR by empirical methods of depth interviews, document studies and questionnaire surveys. We analyze specific approaches of management tools, organizational structure, quality of personnel, information technology, approval process of the reform of administrative examination and approval system in Yuhang, and compare the differences of administrative costs, administrative efficiency, public satisfaction and administrative resources before and after BPR. we put forward some rational proposals, such as: the effective combination between tools and value, the effective combination between strategic and tactical, and the effective combination between system development and personnel training, to make up the limitations of administrative examination and approval system reform through BPR.
Local government Administrative examination and approval Business Process Reengineering (BPR) Yuhang
WANGJun REN Hai-ling
School of Public Finance, Central University of Finance and Economics, Beijing, P.R. China, 100081 School of Political Science and Public Administration,Technology China, Chengdu, P. R. China, 611731
国际会议
2012 International Conference on Public Administration(8th)(2012年公共管理国际会议 ICPA)
印度海德拉巴
英文
190-203
2012-10-25（万方平台首次上网日期，不代表论文的发表时间）