The Research on the Management of Interactive Quality on the Venue Service
The quality of venue service show an interaction process quality. According to the analysis of the nature of venue service, we can inherit and develop the traditional theory of interactive services, and analyze the interactive relations of all subjects and objects in venue services. The improvement of the quality of venue services depends on the cooperation between the audience and the venue environment, the audience and the service staff, the audience and the audience, the audience and the athletes, the athletes and the athletes. Therefore, the promotion of the quality of venue service should be started by creating the venues environment atmosphere, improving the quality of venue service staff and establishing an audience-oriented competition concept, to enhance the supply of the venue service resources quality, and guide the audiences to participate rationally, thus enhancing the effects of the audiences experience in the venue service.
Service quality Service interaction Audience service
JIA Mingxue
College of Physical Education, Wenzhou University, China, 325035
国际会议
武汉
英文
540-544
2012-01-06（万方平台首次上网日期，不代表论文的发表时间）