An empirical research of relation norms on IT outsourcing performance

摘要：

Based on the previous research, we found that relational governance is the key point in the collaboration between IT service provider and client under global sourcing background.So in order to make it more clearly, a field survey of the employees from 20 outsourcing enterprises was conducted and 293 samples were collected.By using SPSS 17.0 and AMOS 17.0, the empirical results show communication frequency moderates the relationship of relation norms to mutual dependence and relation norms to network expansion.Meanwhile, network expansion has a part medium effect on relation norms to IT outsourcing performance and mutual dependence has a total medium effect on relation norms to IT outsourcing performance.Relative management implications were also given as the complement.

关键词： relation norms mutual dependence network expansion communication frequency

作者: Junsong Feng Rong Du Shizhong Ai Yingqin Zheng Pamela Abbott

作者单位: Xidian University,Xian,710071,China De Montfort University,London,UK Xidian University,Xian,710071,China Brunei University,London,UK

会议类型: 国际会议

会议名称: International Conference on Advances in Engineering 2011(2011年工程研究进展国际学术会议 ICAE2011)

会议地点: 南京

会议语种:英文

页码: 214-218

在线出版日期: 2011-12-17（万方平台首次上网日期，不代表论文的发表时间）