Quality Planning Improvement with Lean Six Sigma Approach and Economic Valuation with Willingness to Pay Case in PT Telekomunikasi Indonesia
Along with information technology acceleration in telccomunication anJ media followed by competition in High I nd Market (HEM) for telecommunication facilities, there has been improvements in telecommunication providers pre-sales and aftersales services. Pre-sales services include information of products while after-sales include instalation delivery and fraud handling. This study is going to elaborate how to plan the quality improvement basde on lean six sigma and willingness to pay. The object of this study is Telkom Indonesia, specifically the Divisi Enterprise. The objective of this study is to determine what the primary waste of process services to customers is. The findings of the study states that the Internet Process for new customers and VPN-IP are critical as the willingness to pay of critical process reaches around 45.2％ - 60.3％. This level is high meaning improvement in the internet process and VPN - II) have significant effects on revenue growth. This study is significant since it will determine whether or not the critical process has relationship with willingness to pay.
Quality Lean Six Sigma Process Improvement Waste Willingness to Pay
Palti Maruli Tua Sitorus
Post Graduated Business school,Telkom Institute of Management (IMTelkom) Bandung ,West Java, Indonesia
国际会议
大连
英文
172-175
2011-07-10（万方平台首次上网日期，不代表论文的发表时间）