Research on Using Memcached in Call Center
In modern society, more and more companies have introduced call center system into their enterprise management to improve customer relationships. In the meantime, the scale of the call center system increases hugely. As a result, the traditional RDBMS cannot well satisfy the requirements of highfrequency access and performance becomes a key issue to be considered. Memcached is a high-performance, distributed memory object caching system, which is widely used in storage system to improve data access performance. This paper first briefly introduces the conception and features of memcached, and then discusses the integration of memcached with call center in detail. Finally, we promote a new idea to use memcached based on Web Service technology, which proves to be safe and flexible.
Memcached NoSql Call Center CTI outbound call
Fajie Li Shubo Zhan Lili Li
State Key Laboratory of Networking and Switching, Beijing University of Posts and Telecommunications Department of Information Technology, Rural Credit Cooperative of Shandong Jinan, China
国际会议
哈尔滨
英文
1721-1723
2011-12-24（万方平台首次上网日期，不代表论文的发表时间）