Improving quality of education in private colleges based on the complaints and lovaltv of students

摘要：

In this paper, the theory of customer satisfaction is implemented in analysis and improvement of the quality of teaching in private colleges.This research is carried out from the complaints and loyalty of students in such colleges.By analyzing the survey data from the graduated students in the area of complaints and loyalty, the author proposes five practical methods to improve the quality of teaching in private colleges in China.

关键词： student satisfaction student complaints and royalty quality of teaching

作者: YueYu XU

作者单位: Dept.of Fundamental Education Zhejiang Shuren University Hangzhou,P.R.China

会议类型: 国际会议

会议名称: 2011 3rd International Conference on Education Technology and Computer(2011第三届教育技术与计算机国际会议 ICETC2011)

会议地点: 成都

会议语种:英文

页码: 98-102

在线出版日期: 2011-07-15（万方平台首次上网日期，不代表论文的发表时间）