The Path of Internal Service in Manufacturing Enterprises Improving Business Performance Based on Employee Satisfaction
As the manufacturing enterprises increasingly pay attention to internal service functions, the internal service of manufacturing enterprise can be regarded as an important part to achieve sustainable competitive advantage and increasingly promote enterprise performance for manufacturers. This paper starts with the concept of the manufacturing internal service which is divided into information processing, manufacturing process control, accounting and product quality assurance by literature, and analyses that the internal service in manufacturing enterprise is improved business performance by employee satisfaction which is regard as mediate variable, wherefore proposed the theoretical model. This paper uses multiple regressions by spss16.0 and conclusions are: (1) various factors of internal service in manufacturing enterprises have partly positive relationship with business performance; (2) employee satisfaction have partly significant mediate effect on the internal service in manufacturing enterprises and business performance; (3) Based on detailed analysis of empirical research, the results indicate that internal service have direct or indirect effect on enterprises performance.
internalservice employeesatisfaction businessperformance mediation
PEI Xueliang TIAN Yezhuang GAO Tiantian
School of managementHarbin Institute of TechnologyHarbin, China School of management Harbin Institute of Technology Harbin, China
国际会议
广州
英文
1-5
2011-05-13（万方平台首次上网日期，不代表论文的发表时间）