Case Study: Using Rough Set in Assessing Web Service Quality
The service of website is becoming so important that people pay more attention to the quality of service than that of systems and information. And there are many instruments to assess the service quality of Websites (WebSQ) which include different items from 6 to 156. However, the managers usually only need key aspects when they give proposal to improve the WebSQ effectively and efficiently. Traditionally, people adopt mean and regression analysis to derive the important items. In this paper, attribution reduction of rough set is introduced. And a teachingaided website of an art university in China was selected as the applied case. The case study shows that attribution reduction is not only a practical method that can be used in the analysis of importancederived, but also has advantages of no need prior knowledge and higher effectiveness over traditional methods.
ServiceQuality WebSQ RoughSet
Jimei Li Yan bai
College of Information Sciences Beijing Language and Culture University Beijing, China College of Information SciencesBeijing Language and Culture UniversityBeijing, China
国际会议
广州
英文
1-5
2011-05-13（万方平台首次上网日期，不代表论文的发表时间）