An Analysis of Factors Influencing the TQM Implementation Degree of Maturity in Enterprises

摘要：

Now quality has become the worlds common language. The implementation of TQM to enhance the core competitiveness has become the consensus in enterprises. However, its success rate in enterprises has been low. On the basis of referring to some relevant literature, this paper mainly depends on China quality award assessment criteria and has an intimate analysis of factors influencing the TQM implementation degree of maturity in enterprises from the leadership, human resource management, customer focus, information and analysis, process management, planning. At last, focusing on the soft quality factor, this paper proposes a series of solutions, and there is a certain practical significance.

关键词： TQMimplementation leadership customerfocus humanresourcemangement performance

作者: DongPing Tang ShengXian Cai

作者单位: School of Business AdministrationSouth China University of TechnologyGuangzhou, China School of Business Administration South China University of Technology Guangzhou, China

会议类型: 国际会议

会议名称: 2011 International Conference on Business Management and Electronic Information(2011商业管理与电子信息国际学术会议 BMEI2011)

会议地点: 广州

会议语种:英文

页码: 1-4

在线出版日期: 2011-05-13（万方平台首次上网日期，不代表论文的发表时间）