A new theory for public services management? Towards aaaa services-dominant approach
In previous work, two lines of argument have been presented by the lead author of this paper (Osborne 2006, 2009, 2010a). The first was that the increasingly fragmented and inter-organizational context of public services delivery (Haveri 2007) necessitates asking new questions about public services delivery. It is now no longer appropriate to continue with a focus solely either upon administrative processes or upon intra-organizational management – the central pre-occupations of public administration and (new) public management, respectively. Rather these foci must be integrated with a broader paradigm that emphasises both the governance of inter-organizational (and cross-sectoral1) relationships and the efficacy of public service delivery systems rather than discrete public service organizations. This broader framework has subsequently been termed The New Public Governance (Osborne 2010b). This framework does not replace the previous foci of course, but rather embeds them in a new context. A similar argument has been made by Thomas (2012).
Stephen P Osborne Zoe Radnor Greta Nasi
University of Edinburgh Business School, Scotland Cardiff Business School, Wales Bocconi University,Italy
国际会议
上海
英文
1-48
2012-05-25（万方平台首次上网日期，不代表论文的发表时间）