Performance of Cross-boundary E-Government Systems

摘要：

This study examines the performance of a cross-boundary e-government system. It draws from the studies of e-government, collaborative public management, and information system success with a focus on inter-organizational information systems to develop a conceptual framework. This framework includes efficiency, effectiveness, and accountability as key performance measures; identifies technical, managerial, and inter-organizational factors for success; and develops hypotheses accordingly. Empirical investigation utilizes user-level data from Taiwans Commerce/Industry Service Information System. The results underscore the importance of management support for performance improvement. Information and system quality promotes efficiency and effectiveness while supporting institution and organizational culture aid in accountability. The managerial and theoretical implications of these findings and future research opportunities are also explored.

作者: Yu-Che Chen Lung-Teng Hu

作者单位: E-Government and Public Management Division of Public Administration Northern Illinois University De Department of Public Administration and Policy National Taipei University Taipei, Taiwan

会议类型: 国际会议

会议名称: 2012公共管理国际会议(PMRC 2012)

会议地点: 上海

会议语种:英文

页码: 1-30

在线出版日期: 2012-05-25（万方平台首次上网日期，不代表论文的发表时间）