Architecture of Customer Knowledge Management System Based on Online Reviews

摘要：

Customer knowledge management is the effective way of advanced information technology on customer knowledge acquisition, sharing, application and innovation. The paper analyzes the deficiencies of existing knowledge management system. With SOA and the technical characteristics of ontology, the function goal of online reviews customer knowledge management system is made based on the theory, methodology and technology; implementation steps of a system are proposed based on the life cycle. Researching of online reviews of customer knowledge management system provided a theoretical base of support for smooth implementation of knowledge management.

关键词： E-commerce Online reviews SOA Customer knowledge management

作者: Zhao Dan

作者单位: Southwest University for Nationalities, Chengdu, P.R. China, 610041

会议类型: 国际会议

会议名称: The 8th International Conference on Innovation and Management(第八届创新与管理国际会议 ICIM 2011)

会议地点: 日本福冈

会议语种:英文

页码: 982-985

在线出版日期: 2011-11-30（万方平台首次上网日期，不代表论文的发表时间）