Tourism Destination Crisis Management Study—Based on the Crisis Life-cycle

摘要：

Any threat to the safety of tourists causes a decrease or total absence of activity, not only in a particular tourism enterprise, but also very often in destinations, neighboring regions or countries as well. As the same as the marketing product lifecycle, tourism crisis also has life-cycle and shows different characteristics in diferent stages. This paper defines and explaines tourism crisis lifecycle, analyzes its characteristics in every stage. It also put forward some suggestions for tourism destination to deal with crisis exactly on the basis of crisis lifecycle, such as the pre-warning management in prodromal stage, responsing and mitigating management in acute and chronic stage, recovering management in resolution stage.

关键词： Crisis characteristics Crisis management Tourism destination Tourism crisis life-cycle

作者: ZHANG Xiu-hua HEZhi-yong XUE Lu-qi

作者单位: School of Economics and Management, Harbin Engineering University, P.R.China, 150001 School of Information and Communication Engineering, Harbin Engineering University, P.R.China, 15000

会议类型: 国际会议

会议名称: 2011 China Located International Conference on Information Systems for Crisis Response and Management(第五届危机响应与管理信息系统中国区国际大会 ISCRAM-China 2011)

会议地点: 哈尔滨

会议语种:英文

页码: 347-351

在线出版日期: 2011-11-24（万方平台首次上网日期，不代表论文的发表时间）