Customers Satisfaction Diagnosis for Higher Vocational Education Curriculum Evaluation based on GAP-QFD

摘要：

Education is an important part of modern service industry.After reviewing the present status of higher vocational education and analyzing the problems existing in curriculum set by higher vocational education in china, we proposed the GAP-QFD educational service satisfaction diagnosis model from the perspective of service satisfaction diagnosis in education.QFD is used to expand the functions of the quality of educational services while GAP model is used to measure the quality.In the case study section, we made a questionnaire survey about students satisfaction for the curriculum set by a Nanjing higher vocational school.Then by using the GAP-QFD educational service satisfaction diagnosis model, we presented some analytical findings, and discussed the direction of curriculum reform.

关键词： Customer Satisfaction Diagnosis GAP QFD Higher Vocational Education

作者: Zheng Zhong Shan Xiao-fei Robin G.Qiu Mi Chuan-min

作者单位: Commercial College,Nanjing Normal University Nanjing,China College of Economics and Management,Nanji College of Economics and Management,Nanjing University of Aeronautics and Astronautics Nanjing,China

会议类型: 国际会议

会议名称: 2011 IEEE International Conference on Grey System and Intelligent Services Joint with the 15th WOSC International Congress on Cybernetics and System(2011 IEEE灰色系统与智能服务国际会议暨系统与控制世界组织第15届年会)

会议地点: 南京

会议语种:英文

页码: 776-780

在线出版日期: 2011-09-15（万方平台首次上网日期，不代表论文的发表时间）