Managing Change in Public Administration Keeping Organizational Change on Track to High Performance
In an increasingly globalized world and in a world that has to deal with climate change and the economic upheaval created by the Great Financial Crisis, organizational change is not optional for our public administration institutions. The transition into a more sustainable and economically viable model of public administration requires unprecedented changes in the way our organizations operate. In order to be able to manage these change processes successfully, managers need to know whether change is on track to delivering the intended benefits and what corrective actions to take if change is off track. Despite good intentions, change takes longer and costs more than planned. More often than not it fails to deliver promised improvements and performance gains. Based on ten years of research CTRE has identified the factors which drive successful change and improved performance. Developed from the practical application of these findings, ChangeTracking is a tool for navigating change to deliver high performance. Like a Global Positioning System (GPS), ChangeTracking positions groups on a change map so leaders can see where change is on track and where it is not. And it shows the required actions where course correction is needed. ChangeTracking takes the guesswork out of managing change, giving leaders the information they need to navigate with confidence. It provides a means to actively engage people in a positive way during the change process, focusing their efforts on the factors that really make a difference. ChangeTracking accelerates change and delivers sustainable improvements in business performance. This paper provides an introduction to the empirically derived ChangeTracking model, the Change Map, and its potential use as a modelling and predictive tool.
Organizational change Agility Organizational performance
Christina Kirsch Warren Parry
ChangeTrack Research, Level 3 Grafton Bond Building, 201 Kent Street, Sydney NSW 2000 Australia
国际会议
2010 International Conference on Public Administration(6th)(2010 第六届公共管理国际会议)
澳大利亚堪培拉
英文
199-206
2010-10-22（万方平台首次上网日期，不代表论文的发表时间）