Performance Evaluation in Grassroots Nonprofit Organizations—With Case Study in Yunnan Province

摘要：

Based on empirical studies on the performance evaluation of nonprofit organizations (NPOs), this paper developed a so-called eight criteria evaluation model to measure grassroots nonprofit organizations (NPOs), including environment, finance, client, internal procedure, innovation and training, government, competitive and communication. With the help of the analytic hierarchy process and hierarchical clustering method, this paper analyzed performance management of thirty-two grassroots NPOs in Yunnan Province and allocated them into four clusters. Based on research findings, this research pointed out that improving service quality to meet client demand, creating multiple fundraising channels to attract more resources, enhancing networking to make good operations, and increasing communication with different bodies are very important elements for grassroots NPOs to achieve excellent performance in the long run.

关键词： Performance management Evaluation model Grassroots NPOs Yunnan Province

作者: WANG Zhi-hui FEI Yu YANG Hai-na LIU Bin

作者单位: School of Public Management, Yunnan University of Finance and Economics, P.R. China, 650221 School of Statistics and Math, Yunnan University of Finance and Economics, P.R. China, 650221

会议类型: 国际会议

会议名称: 2010 International Conference on Public Administration(6th)(2010 第六届公共管理国际会议)

会议地点: 澳大利亚堪培拉

会议语种:英文

页码: 228-233

在线出版日期: 2010-10-22（万方平台首次上网日期，不代表论文的发表时间）