Constructing Public Satisfaction Evaluation System of the Government Information Service

摘要：

The final intention of Local Government Information Service is providing social public for information service and satisfying their information demand. As the service producer, the government should enhance Information Service Public Satisfaction. The key of realizing Public Satisfaction and improving the quality of Government Information Service and enhancing Public Satisfaction is exploring the evaluation method of Local Government Information Service Public Satisfaction. The thesis consults the theory of Customer Satisfaction, constructs Local Government Information Service Public Satisfaction Index Model, and takes a case for example to validate the rationality and feasibility of the model.

关键词： Local government Government information service Public satisfaction Evaluation

作者: SHENG Ming-ke ZHAO Long CHEN Lu-wen

作者单位: Public Management School, Xiangtan University, Hunan, P.R. China, 411105 Hunan Center for Government Public Management School, Xiangtan University, Hunan, P.R. China, 411105

会议类型: 国际会议

会议名称: 2010 International Conference on Public Administration(6th)(2010 第六届公共管理国际会议)

会议地点: 澳大利亚堪培拉

会议语种:英文

页码: 493-499

在线出版日期: 2010-10-22（万方平台首次上网日期，不代表论文的发表时间）