Determinants of Public Service Performance at the Local Administration in Poland
The purpose of the paper is to empirically investigate the importance of the various determinants which can influence performance of public services delivered by public administration at the local level in Poland. The research is based on the OLS estimation of an equation-system model with three dependent variables: public service performance, corruption and transparency. The exogenous variables reflect the external pressure like politicization and citizen voice, as well as institution culture standards like rule enforcement, meritocracy, wage satisfaction, resources of the agency and the education level and individual honesty. The source of data set is a questionnaire survey of 857 public officials working in 99 commune councils in Poland in 2009. The findings show that politicization and enforcement of internal rules are superior to other factors in explaining public service performance at the local level in Poland. The strong effect of rule enforcement on one hand and on the other disregarding citizens complaint suggest that the local public administration in Poland is still closer to the traditional model of public administration than to the idea of the New Public Management.
Public service performance Corruption Transparency Econometric model
Maria Piotrowska
Wroclaw University of Economics, ul. Komandorska 118/120, 53-345 Wroclaw, Poland
国际会议
2010 International Conference on Public Administration(6th)(2010 第六届公共管理国际会议)
澳大利亚堪培拉
英文
516-524
2010-10-22（万方平台首次上网日期，不代表论文的发表时间）