The Development of a Web-Based Construction Claims Management System: End Users’ Requirements

摘要：

Claims are a fact of life for most construction projects. Although claims may amount to a large sum of money, it is not uncommon to find claims that fail to stand the scrutiny of another party due to poor presentation. This is often characterised by insufficient documentation, missing information and failure to abide by the deadline for submission as stipulated in the contract. This problem is also frequently aggravated by the departure of key personnel responsible for preparing the claims. With developments in information and communication technologies (ICT), it is logical to study what ICT can offer in the management of construction claims. This paper describes the findings from the first stage of a research project that aims to develop a Web-based system to better manage construction claims. Case studies are undertaken with construction companies and professionals in claims to explore in detail the end-users’ requirements for the design of a Web-based construction claims management system, which are discussed and presented in this paper. Further work on the research includes the development of the details of the methodology and the encapsulation of the methodology into a prototype application.

关键词： claims management web-based claims management system information and communication technology

作者: Hai Chen TAN Chimay ANUMBA Eng Hoe YAP

作者单位: Department of Built Environment, UniversitiTunku Abdul Rahman, Kuala Lumpur, Malaysia 53300 Department of Architectural Engineering, ThePennsylvania State University, PA, USA 16802 Department of Built Environment, Universiti Tunku Abdul Rahman, Kuala Lumpur, Malaysia 53300

会议类型: 国际会议

会议名称: 2011 International Conference on Construction & Real Estate Management(2011建设与房地产管理国际会议)

会议地点: 广州

会议语种:英文

页码: 227-230

在线出版日期: 2011-11-19（万方平台首次上网日期，不代表论文的发表时间）