Identifying Variables for Measuring Organizational Performance Relative to QMS Implementation in Chinese Defense Industry

摘要：

Identifying variables for measuring organizational performance relative to QMS implementation is the basis work for research of relation between QMS and organizational performance. Firstly, by literature analysis empirical researches in commercial industry are reviewed and the main variables are listed that help comparatively identify those in defense industry. Secondly, Chinese defense industrys market structure, property of defense enterprises and defense product features are systematically analyzed and the preliminary variables for measuring organizational performance relative to QMS implementation are identified. Thirdly, with using Delphi method, those preliminary variables are screened and supplemented. At last, final twelve variables are identified, which are divided into three categories that are quality, innovation and operation. This study contributes not only to test the efficacy of QMS implementation in defense industry, but also to extend and deepen modern quality management theory.

关键词： QMS Organizational performance Defense industry

作者: Zhi Peng Jian Li Jun Zhang

作者单位: School of Management and Economics of Beijing Institute of Technology, Beijing100081, China School of Humanities and Social Science of Beijing Institute of Technology, Beijing 100081, China Center of Research and Development of Beijing Institute of Technology, Beijing100081, China

会议类型: 国际会议

会议名称: 2011 International Conference on Mechatronics and Materials Processing(2011年机电一体化与材料加工国际会议 ICMMP)

会议地点: 广州

会议语种:英文

页码: 2380-2385

在线出版日期: 2011-11-18（万方平台首次上网日期，不代表论文的发表时间）