Kano’s model oriented user needs research of carpooling service system

摘要：

In view of the insufficient of the user needs classification and unreasonable information structure about existing carpooling website, In this paper, by using researched results of kano’s model, user needs’ attribute will be classified and do a priority order for the user needs about carpooling service system by user satisfaction, and through this method to prepare for developing mobile application software about carpooling.

关键词： Kano’s model carpool user needs user satisfaction

作者: ZHU Shangshang ZHANG Yuqing

作者单位: College of Arts Zhejiang University of Technology Hangzhou, China

会议类型: 国际会议

会议名称: 2011 IEEE 12th International Conference on Computer-Aided Industrial Design & Conceptual Design(2011年第12届国际计算机辅助工业设计与概念设计学术会议)

会议地点: 重庆

会议语种:英文

页码: 1-4

在线出版日期: 2011-12-01（万方平台首次上网日期，不代表论文的发表时间）