Performance Measurement Systems for E-business

摘要：

As organizations continue to embrace the Internet, one of the burning issues management face is that of developing performance measurement systems for electronic business (e-business). However, research about performance measurement for e-business is scarce and none is done to link performance measurement with the uncertainty of the e-business environment. This paper presents the results of an effort to redress the above gaps. The major contribution of this paper is to shed some light on the development of performance measurement for ebusiness by proposing that in conditions of the high uncertain e-business environment, the selective nonfinancial performance measures under the balanced scorecard (BSC) framework are most useful in improving organizational effectiveness.

关键词： performance measurement systems e-business

作者: Zeng Kaisheng Luo Xiaohui

作者单位: Lingnan (University) College,Sun Yat-Sen University Guangzhou,P.R.China

会议类型: 国际会议

会议名称: The 6th International Forum on Strategic Technology(IFOST 2011)(第六届国际战略技术论坛)

会议地点: 哈尔滨

会议语种:英文

页码: 1310-1313

在线出版日期: 2011-08-22（万方平台首次上网日期，不代表论文的发表时间）