Framework of cost of quality measurement for support quality improvement program
To overcome the economic crisis, manufacturer had to created new strategy for improvement of organization performance such as cost saving, productivity improvement. This research paper, proposes a method to find key items of activity that affect quality cost. The methods are measure cost of quality by using activity based costing approach combine with multi criteria decision method. The result of selection got the best cost driver in activity that most effect in quality activity. The measuring result of activity based on financial report is conducted. So from cost of quality report can use data for quality improvement initiatives and to provide strategic planning for continuous improvement program.
Quality cost quality improvement qualify measurement
Prapawan Pangsri Wichai Chattinnawat
Department of Industrial Engineering Chiang Mai University Chiang Mai
国际会议
上海
英文
318-322
2011-03-11（万方平台首次上网日期，不代表论文的发表时间）